Refund & Cancellation Policy

This policy explains how refunds and cancellations work for Dhandha Dheko subscription plans (Starter ₹149/month, Growth ₹499/month, and Enterprise ₹1,499/month).

1. Subscription billing

Subscriptions are billed monthly in advance. Each payment covers one billing cycle from the date of payment.

2. Cancellation

You may cancel your subscription at any time from Dashboard → Billing, or by writing to dhandhadheko@gmail.com. After cancellation, your plan will remain active until the end of the current billing cycle, and will not renew for the next cycle.

3. Refunds

Refund stance pending confirmation by Dhandha Dheko management. The default position for mid-cycle cancellations is that subscription fees for the current billing cycle are non-refundable, and access continues until the end of that cycle. The final wording of this section will be published here before this page is linked from public checkout.

Refunds may be considered on a case-by-case basis in the following situations:

• Duplicate or accidental charges.
• A verified service outage attributable to Dhandha Dheko that materially prevents use of the Service for an extended period.
• Charges made after a valid cancellation request.

4. How to request a refund

Email dhandhadheko@gmail.com from the address registered on your account, with:

• Your registered business name.
• Transaction / payment reference.
• Reason for the refund request.

5. Processing timeline

Approved refunds are initiated within 7 business days of approval and typically reflect in the original payment method within 5–10 additional business days, subject to your bank or payment provider.

6. Contact

For any billing questions, email dhandhadheko@gmail.com.